Privacy policy


Last Updated: 9/12/23

This Privacy Policy describes how ClearFur (the "Site", "we", "us", or "our") collects, uses, and discloses your personal information when you visit, use our services, or make a purchase from clearfur.myshopify.com (the "Site") or otherwise communicate with us (collectively, the "Services"). For purposes of this Privacy Policy, "you" and "your" means you as the user of the Services, whether you are a customer, website visitor, or another individual whose information we have collected pursuant to this Privacy Policy.

Agreement to Policy

By using and accessing any of the Services, you agree to the collection, use, and disclosure of your information as described in this Privacy Policy. If you do not agree to this Privacy Policy, please do not use or access any of the Services.

Changes to this Privacy Policy

We may update this Privacy Policy from time to time, including to reflect changes to our practices or for other operational, legal, or regulatory reasons. We will post the revised Privacy Policy on the Site, update the "Last updated" date, and take any other steps required by applicable law.

How We Collect and Use Your Personal Information

To provide the Services, we collect personal information about you from a variety of sources, as outlined below. The information we collect and use varies depending on how you interact with us. In addition to the specific uses listed, we may use your information to communicate with you, provide the Services, comply with legal obligations, enforce terms of service, and protect the Services and our users.

What Personal Information We Collect

The types of personal information we collect depend on how you interact with our Site and use our Services. "Personal information" refers to information that identifies, relates to, describes, or can be associated with you. The categories and specific types of personal information we collect include:

  • Information We Collect Directly from You:
    • Basic contact details: name, address, phone number, email.
    • Order information: billing address, shipping address, payment confirmation, email address, phone number.
    • Account information: username, password, security questions.
    • Shopping information: items viewed, added to cart, or added to wishlist.
    • Customer support information: information included in communications with us.

Information We Collect Through Cookies

We automatically collect certain information about your interaction with the Services ("Usage Data") using cookies, pixels, and similar technologies. Usage Data may include device information, browser information, network connection information, IP address, and other interaction details.

Information We Obtain from Third Parties

We may obtain information about you from third parties, including vendors and service providers who collect information on our behalf, such as:

  • Companies supporting our Site and Services, like Shopify.
  • Payment processors collecting payment information to process your payments.

How We Use Your Personal Information

  • Providing Products and Services: To process payments, fulfill orders, send notifications, manage your account, arrange shipping, and facilitate returns and exchanges.
  • Marketing and Advertising: To send promotional communications and show advertisements for products or services.
  • Security and Fraud Prevention: To detect and investigate fraudulent, illegal, or malicious activity.
  • Communicating with You: To provide customer support and improve our Services.

Cookies

We use cookies to power and improve our Site and Services, run analytics, and better understand user interactions. You can manage your cookie preferences through your browser settings, but blocking cookies may impact your user experience.

How We Disclose Personal Information

We may disclose your personal information to third parties for legitimate purposes, including:

  • Vendors and service providers performing services on our behalf.
  • Business and marketing partners, including Shopify.
  • With your consent, to third parties for specific purposes.
  • Within our corporate group for business operations.
  • In connection with business transactions or legal obligations.

User Generated Content

Any user-generated content you post, such as product reviews, will be public and accessible by anyone. We are not responsible for the privacy or security of information you make publicly available.

Third-Party Websites and Links

Our Site may link to third-party websites. We are not responsible for the privacy or security practices of these sites. Review their privacy policies before providing any information.

Children’s Data

Our Services are not intended for children, and we do not knowingly collect personal information from children. If a child has provided us with personal information, contact us to request its deletion.

Security and Retention of Your Information

We take reasonable measures to protect your personal information, but no security measures are perfect. Retention periods vary based on legal obligations, business needs, and other factors.

Your Rights and Choices

Depending on your location, you may have rights regarding your personal information, including the right to access, delete, correct, and restrict processing of your information. You may also have the right to withdraw consent and manage communication preferences.

Complaints

If you have complaints about our processing of your personal information, contact us. If unsatisfied with our response, you may have the right to lodge a complaint with your local data protection authority.

International Users

Your personal information may be transferred, stored, and processed outside your country, including the United States. We rely on recognized transfer mechanisms for data transfers out of Europe.

Contact

For questions about our privacy practices or this Privacy Policy, or to exercise your rights, please contact us at:

  • Email: care@clearfur.co
  • Address: 2038 North 73rd Court, Elmwood Park IL 60707, United States